Terms & Conditions

Last updated: August 2026 · Applies to ODJMart (guest & registered customer use)

By using ODJMart, you agree to these terms. If you do not agree, please do not use the app.

1. Account and Responsibility

You are responsible for keeping your account details (phone number, password) accurate and secure
Providing an accurate delivery address and phone number when placing an order is your responsibility
Incorrect or false information may result in delayed or cancelled orders

2. Orders and Delivery

Once an order is placed, a nearby rider accepts and delivers it
Delivery times are estimates and may vary due to traffic, weather, or shop availability
The order total (items + delivery charge) is clearly shown at checkout

3. Order Cancellation Policy

      Cancellation: You may cancel an order free of charge within 15 minutes of placing it (as long as a rider has not yet accepted it). After that, once an order has been assigned to a rider, cancellation is no longer possible — please contact ODJMart Support instead.
    

4. Refund Policy

ODJMart does not currently offer refunds. Once an order has been successfully delivered, it is not eligible for a refund. If there is a problem with your order (wrong item, missing item, or non-delivery), please contact Support immediately — we review each case individually and aim to reach a fair resolution (such as a wallet credit).

5. Riders and Shop Partners

Riders and shops are independent partners on the ODJMart platform. ODJMart is the means by which your order is connected to them — product quality is the shop's responsibility, and delivery timing depends on the rider.

6. Payment

ODJMart currently offers Cash on Delivery (COD) and digital wallet payment options. The payment method is selected at checkout.

7. User Conduct

Using the app for fraudulent purposes, fake orders, or harassment is not permitted
Accounts that repeatedly place fake or cancelled orders may be suspended

8. Account Termination

ODJMart reserves the right to suspend or close any account found in violation of these terms. You may also request deletion of your own account — see Delete Account Request.

9. Liability

ODJMart makes every effort to keep the service running smoothly, but is not fully liable for issues arising from technical faults, delays, or third parties (riders/shops) involved in fulfilling an order.

10. Changes to These Terms

These terms may be updated from time to time. Continued use of the app constitutes acceptance of the updated terms.

Contact Us

For any questions: support@odjmart.example